For webshops & online retail · Hosted in Switzerland

Customers find the right product faster.

An AI chatbot that knows your product range by heart and guides customers directly to the right product — even if they don't know its name. Plus answers about delivery, returns, and payment methods, 24/7 in four languages.

01 · Exampleschat9

Typical shop inquiries — the bot leads to the product.

The bot does not search keyword-based like the shop search but understands the need and recommends suitable products from your range.

Ich suche Hundefutter mit Fisch für meinen Labrador.
Recommends suitable wet food with salmon or tuna directly with a link — even if the product names do not relate to 'Labrador'.
Welcher Grill passt für 6 Personen auf dem Balkon?
Recommends balcony-suitable gas grills in the appropriate size — from your product descriptions.
Ich suche eine wasserdichte Jacke zum Wandern.
Refers to suitable categories and products with waterproofing/membrane — based on what you write about it.
Wie funktioniert die Retoure?
Return process, deadlines, costs — step by step from your T&Cs and FAQ.
Liefert ihr in die ganze Schweiz?
Delivery areas, shipping costs, pickup options. No phone calls, no waiting.
Welche Zahlungsarten akzeptiert ihr?
TWINT, invoice, credit card, PayPal — directly from your shop settings pages.
02 · Why chat9chat9

Why chat9 is suitable for webshops.

Features built for online retailers with real inventory — not for content pages.

Fewer support tickets

The bot directly handles recurring questions about returns, delivery, and payment methods. Your team only deals with the real cases.

Multilingual for CH shops

Customers from all over Switzerland plus DE/AT/FR/IT — the bot automatically detects the language and responds in DE, FR, IT, EN.

Actions & season prioritized

Mark sale pages, Black Friday deals, new collections with ★ — the bot updates these hourly and recommends them for relevant inquiries.

Product finder instead of search

Customers describe their needs in their own words — the bot recommends suitable products from your range, even if terms do not match exactly.

Self-updating

The bot automatically pulls new products and changed prices. No need to maintain response databases like with classic chatbots.

Installation in 5 minutes

Script tag into the shop theme (WooCommerce, Shopify, Magento, Shopware — all fine). No plugin, no theme rebuild, no API integration.

03 · Who is it for?chat9

For which shops?

Mode & Lifestyle
Möbel & Wohnen
Sport & Outdoor
Elektronik & Technik
Lebensmittel & Feinkost
Garten & Baumarkt
Kosmetik & Beauty
Spielwaren & Hobby
04 · Pricingchat9

Simple pricing.

Start free. Upgrade when you need more.

Free

CHF 0
  • 50 Messages / month
  • CH hosting (Mistral)
  • 20 pages per website
  • Widget with chat9 attribution
  • No widget styling
Get started

Starter

CHF 29 / mo
  • 1,000 Messages / month
  • Choose your AI location (CH or US)
  • 100 pages per website
  • Tägliche Aktualisierung der Website
  • Customizable colors & fonts
Choose Starter
Popular

Pro

CHF 79 / mo
  • 5,000 Messages / month
  • 500 pages per website
  • Everything in Starter, plus:
  • 3 ★-Seiten (priorisiert im Antwort-Kontext)
  • Widget without chat9 attribution
  • Premium models (gpt-5.4, Llama 70B)
  • Custom domain
  • Lead-Mails über eigenen SMTP-Server
  • Usage statistics
Choose Pro

Business

CHF 149 / mo
  • 20,000 Messages / month
  • 3 chatbots
  • 2000 pages per website
  • Everything in Pro, plus:
  • 10 ★-Seiten (priorisiert im Antwort-Kontext)
  • 5 Live-Seiten (alle 5 Min automatisch aktualisiert)
  • Data processing agreement on request
  • Priority reply on business days within 24h
Choose Business

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